Orders that you submit online are processed as soon as possible and generally within two business days. If you need to cancel an order please contact us via email or phone as soon as possible after placing the order. If the order has shipped you may need to wait until you receive the merchandise in order to return it. If this is the case please reference our return policy below.
Items purchased through our website are warranted for six months, beginning on the date of delivery, against defects resulting from design or workmanship. This warranty includes New Vista’s labor, and replacement and/or modification of parts for the equipment, as directed by New Vista.
A serial number must be provided for warranty issues related to thread verification units purchased through our website.
Refunds and Exchanges
After we have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or other remedy that we determine in good faith is appropriate in the circumstances.
You may return some unopened items purchased from New Vista’s Website within 2 weeks of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent. No returned merchandise will be accepted without prior authorization from New Vista. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Tool adapters are not returnable unless they are in unused condition.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Ship authorized returns to the following address:
New Vista Corporation
900D North Macon Street
Baltimore, MD 21205
For warranty issues or to request a return please contact us at [email protected] or 410-342-3820.